Refund & Returns Policy

Effective Date: December 23, 2024

Thank you for shopping at Night Mode Optics. We are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, this Refunds and Returns Policy explains how you can return products, request refunds, and resolve any issues.

1. Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in the same condition as received.
  • It must be returned in its original packaging, including any accessories, manuals, or promotional items.
  • The return request must be initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., order confirmation email or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards.
  • Products marked as final sale or clearance.
  • Customized or personalized products unless defective.

3. Return Process

Step 1: Initiate a Return To start the return process, please contact our customer support team at [email protected] with the following details:

  • Your name.
  • Order number.
  • Reason for the return.
  • Photos of the product (if applicable).

Step 2: Await Approval Once we receive your return request, we will review it and respond within 3 business days with further instructions. If approved, we will provide a return authorization and the return shipping address.

Step 3: Ship the Product Pack the item securely in its original packaging and send it to the provided return address. Customers are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping method as we are not responsible for lost or damaged items during transit.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds are typically processed within 7-10 business days after approval.

Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [email protected] within 30 days of receiving the product.

6. Defective or Incorrect Items

If you receive a defective or incorrect product:

  • Notify us within 7 days of delivery.
  • Provide photos and a detailed description of the issue.
  • We will cover the cost of return shipping and send a replacement or issue a full refund upon receiving the returned item.

7. Restocking Fee

A restocking fee of 10% may apply to returned items that are not defective or incorrect. This fee covers the cost of inspecting, repackaging, and restocking the product.

8. Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (PST).

9. Updates to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting to our website at nightmodeoptics.com.

Thank you for choosing Night Mode Optics. We appreciate your business and are here to ensure your satisfaction!